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These terms set out how jilicoin operates in relation to your account, your data, and your rights as a user in the Philippines where local law permits access. Read through each section so you know exactly where you stand before you log in or make a transaction through GCash, Maya, or GrabPay.
Access to jilicoin and the services connected to your account is subject to local law in the Philippines. We do not assert that access is permitted in every region, and availability depends on the rules that apply where you are located. If local law in your area restricts online gaming services, the terms on this page do not override that restriction — they operate within the bounds that local regulation allows. Where access is lawful and your account is active, these terms govern how we handle information you submit, how transactions processed through InstaPay, PESONet, GCash, Maya, and GrabPay are recorded on your account, and how long we retain that record. Nothing in this policy creates a right to access that does not already exist under applicable local rules. We review these terms when regulations or our platform practices change. The version shown on this page reflects the current state of our policy. If you have an active account and you continue to use it after an update to these terms, that continued use is treated as acknowledgment of the revised version. We recommend checking this page when you have questions about how your account data is handled or when you want to understand the scope of our obligations to you.
GCash transactions on your account are logged as payment records under the data retention practices described in this policy.
Maya transfers are subject to the same account-record rules; the transaction history is visible inside your account dashboard after login.
GrabPay payments processed through your account are stored in accordance with the retention period set out in the trust section below.
InstaPay and PESONet transfers are recorded against your account wallet and are accessible for review through the account transaction log.
This policy does not cover everything you encounter when you browse jilicoin. Knowing where it applies — and where it stops — helps you direct questions to the right place. The four categories below draw the line between what falls under this document and what sits outside it.
This policy covers how your login credentials, session data, and account profile information are handled. It applies from the moment you open an account through to any request you make to close or correct it. Device-specific behaviour — such as how a session persists on your phone after you return to the lobby — is part of this scope.
Payment records created when you use GCash, Maya, GrabPay, InstaPay, or PESONet on your account fall within this policy's data-handling rules. How those payment rails process funds on their own infrastructure is governed by each provider's terms, not by this document.
The game catalogue — including titles available from PG Soft, Pragmatic Play, Habanero, and other studios in our lobby — is content we host. Intellectual property in game titles, graphics, and mechanics belongs to the respective studios. This policy does not alter those ownership positions.
Links to external services, payment providers, or support tools that sit outside our platform infrastructure are not covered by this policy. When you leave our account environment, the privacy and legal terms of the third-party service apply. We do not control or accept responsibility for third-party data practices.
You have practical actions available under this policy that you can take at any time your account is active. The starting point for most of them is your account dashboard, where your transaction history — including records of GCash and InstaPay activity — is shown after login. If the record there does not match what you expect, the correction path is through our support team rather than a self-edit tool, so that changes are verified before they take effect. We handle correction requests in the order they are received and confirm the outcome to the contact address on your account. If you want to understand what data we hold, you can submit a review request through the support channel listed in the section below. We will respond with a summary of what is stored under your account identifier. Raising a question about this policy does not require you to close your account first — the two processes are independent, and you can continue to use your account while a query is being reviewed.
Log in and open the transaction history section of your account dashboard. Payment entries for GCash, Maya, and GrabPay transfers are listed there with timestamps. If you need a fuller data summary, submit a review request through the policy contact path below.
Some profile fields are editable directly from account settings. For details that affect identity verification — such as your registered name or contact number — submit a correction request through support so we can verify the change before it is applied to your account.
If a section of this policy is unclear or you want to know how a specific process works, contact us through the support route listed on this page. We aim to give a substantive reply, not a form acknowledgement — your question goes to a person who can check your account context.
Account closure requests are handled through support. Before submitting one, check that any pending wallet balance has been processed, because closure halts transaction activity on your account. The timeline for confirming closure is shown in the response we send after your request is received.
If a section of this policy raises a question you cannot answer by reading the terms here, reach out through any of the three contact routes below. For account-specific matters — such as verifying a transaction record or requesting a data summary — the live chat route gives the fastest path to someone who can look at your account directly. Email is better for formal written requests that you want acknowledged and tracked as a reference. The help centre handles general policy questions that do not require account access.
Open the chat widget from your account dashboard. Available when you are logged in; direct your policy or account-record questions here for the fastest response.
Send formal policy requests — including data review and correction requests — to our support email address shown in the account help section after login. Written requests are acknowledged with a reference number.
The help centre covers standard policy questions and account procedures. Access it through the support link in the account menu. No login is required to read general policy articles there.
Our data handling practices sit underneath everything on this page. information — your registered contact details, session records, and payment history from GCash, Maya, GrabPay, InstaPay, and PESONet — is stored for the period required to support your account and meet record-keeping obligations. After that period, records are removed or anonymised. We do not sell account data to third parties. Cookie data collected when you browse the site is used to maintain session continuity — for example, so the lobby state you left on your phone is still there when you return on another device. You can manage cookie preferences from the settings shown in your browser. If you have a question about a specific retention period or want to know what category of data a particular account action generates, the support channels above are the right place to ask.
Account and transaction records are kept for the period our operational and legal obligations require. Once that period passes, records are removed or anonymised. The current retention period for your account type is available on request through support.
We use cookies to keep your session active and to remember lobby state across devices. Cookie settings are managed in your browser. We do not use cookies to track activity outside the jilicoin platform.
Access to your account record is protected by the login credentials you set. If you believe your credentials have been compromised, change your password immediately from account settings and contact support to flag the concern so the team can review recent session activity.
To request changes to your account data or to ask about a specific part of this policy, use the support routes listed above. Updates to this policy are reflected in the version shown on this page; continued account use after an update constitutes acknowledgement.
The questions below cover what people most often ask when they read through these terms. If yours is not listed, the support channels in the section above are the right next step.
Access and the terms that come with it depend on local law in your area. Where local law in the Philippines permits access to jilicoin, this policy applies to your account. If your region restricts online gaming services, these terms do not create a right of access that does not already exist under local rules.
Log in and check the transaction history section of your account dashboard first — payment records for GCash, Maya, and GrabPay are listed there. For a fuller summary of what is stored under your account identifier, submit a data review request through live chat or email support. We respond with a summary, not a form letter.
Profile fields you can edit yourself are available in account settings. For details tied to identity verification — such as your registered name — submit a correction request through support so the change is verified before it takes effect. This protects both your account and the accuracy of records we hold.
We retain transaction records — including those from InstaPay and PESONet transfers — for the period our operational and legal obligations require. After that period, records are removed or anonymised. If you want to know the specific retention period for your account type, ask through the support channels on this page.
Closing your account stops new transaction activity but does not immediately delete all records. Existing data is retained for the period required under this policy, then removed or anonymised. Before requesting closure, confirm any pending wallet balance has cleared, because closure halts further transaction processing on the account.
Start with our email support channel for formal written requests, since those are acknowledged with a reference number and tracked. For questions that need someone to look at your account directly, live chat is the faster route. All policy disputes are handled by a person, not an automated filter.