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This policy explains exactly what personal data jilicoin holds about you, why we hold it, and what you can do about it — from reviewing your account records to raising a question with our support team. Availability of our platform depends on local law and is open to users in eligible regions only.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials you choose. When you make a transaction through GCash, InstaPay, or PESONet, we record the reference data needed to process and reconcile that transaction against your account wallet. We do not store your full GCash PIN or bank credentials; those stay within the respective payment provider's systems. We also collect technical data — device type, browser session identifiers, and IP address — to keep your account session consistent across devices and to detect unusual access patterns. Cookies are used to maintain your logged-in state and remember preferences such as language and display settings; you can manage cookie preferences through your browser settings at any time. Data we collect is used only for account operation, transaction processing, fraud prevention, and communication you have requested. We do not sell your personal data to third parties. Retention periods follow applicable legal requirements and are reviewed periodically. Where local law requires us to disclose data to a regulatory authority, we will do so only to the extent required.
This policy governs the data jilicoin collects and processes directly. It does not extend to third-party services you reach from our platform, such as your GCash app, your bank's InstaPay portal, or external links. Understanding the boundaries helps you know exactly which entity to approach when a data question arises.
Login activity, session tokens, and device identifiers generated when you access your jilicoin account are covered here. This includes browser-based and mobile sessions. We use this data to keep your account secure and maintain continuity when you switch between devices.
Reference data for deposits and withdrawals processed through GCash, InstaPay, and PESONet falls within this policy. We hold only the reference identifiers needed for reconciliation; full payment credentials remain with the payment provider and are outside our data scope.
Game session data — such as which titles you open or how long a session runs — is recorded for account integrity and to detect irregular activity. This data is not shared with game studios or used for profiling beyond account operation.
When you leave our platform to complete a GCash transfer, visit a linked page, or contact an external provider, that third party's own privacy terms apply. We have no control over how those services handle your data, so we encourage you to review their policies separately.
You have concrete choices about the data we hold on your account. Reviewing what we have, correcting something that is wrong, or asking a question about retention — all of these are actions you can take directly. Start by logging in; your account dashboard shows the profile details and linked payment methods we have on file. If any detail is incorrect — a contact number, an email address, a linked GCash reference — you can update it from the profile section or ask our support team to make the correction on your behalf. For questions about what specific data we hold, how long we keep it, or to request a copy of your account record, reach us through the support contact paths listed on this page. We aim to respond to all data-related requests within a reasonable period. If you wish to close your account, contact support directly; we will explain what data we retain after closure and for how long, in line with the legal obligations that apply in eligible regions.
Log in and open your account dashboard to see the profile data, linked payment methods and transaction history we hold. The current state of your account details is always shown there after login.
Update your contact information or linked GCash details directly from your profile settings. If a field is locked or the change requires verification, contact our support team and we will process the correction for you.
To receive a summary of the personal data we hold on your account, send a request through our support channel. Include your registered contact detail so we can verify the request is from you before we respond.
If something in this policy is unclear, or if you want to know more about a specific retention period or data use, reach out to us directly. We address each question individually rather than pointing you to a generic answer.
Data questions are handled directly by our support team. Use any of the paths below to raise a concern, request a correction, or ask about account data we hold. For transaction-related data questions involving GCash, InstaPay, or PESONet, include the transaction reference number so we can locate the record quickly.
Open the chat icon from any page on jilicoin to connect with a support agent. This is the fastest path for account data questions, including correction requests and session access concerns.
Send your privacy or data request to our support email address shown in the contact section of your account dashboard after login. Include your registered contact detail and a clear description of your request.
Your account dashboard is the starting point for most self-service data actions — profile review, linked payment method management, and transaction history. Log in and open the profile or settings section to see what is on file.
Keeping your account data accurate and protected is part of how we operate day to day — not just a legal obligation. These are the practical measures in place across the areas that matter most to you.
Account credentials and transaction reference data are stored with access controls that limit who inside our operation can view them. SSL encryption is applied to all data transmitted between your device and our platform, whether you are on mobile or desktop.
We use cookies to keep your session active, remember your account preferences, and detect unusual login patterns. You can adjust or clear cookie permissions through your browser settings at any point. Disabling all cookies may affect login continuity across sessions.
We keep account and transaction data for as long as required by the legal obligations applicable in eligible regions. When an account is closed, we follow the retention schedule those obligations set before removing data from active systems.
When we make material changes to this policy, we will notify you through your registered contact detail or through an in-account notice visible after login. The updated policy date will be shown at the top of this page so you can see what has changed.
These are the questions we hear most often from account holders in the Philippines about how their data is handled. If your question is not answered here, use any of the support contact paths listed on this page.
We collect your registration details — name, contact information, and login credentials — along with device and session identifiers used to maintain account continuity. For transactions via GCash, InstaPay, or PESONet, we record the reference data needed to process and reconcile your wallet activity.
No. Your GCash PIN and full bank credentials remain within GCash's and your bank's own systems. We only receive and store the transaction reference identifiers that confirm a payment was completed. Full payment credentials are outside our data scope.
Yes. Log in and check your account dashboard to see your profile details, linked payment methods, and transaction history. For a more complete summary of everything we hold, send a request through live chat or support email with your registered contact detail so we can verify the request.
Open the profile or settings section of your account dashboard after login and update the field directly. If the field is locked or the change requires verification steps, contact our support team through live chat or email and we will process the correction for you.
We do not sell your personal data. We share it only where necessary to process a transaction — for example, passing a reference to GCash or InstaPay — or where local law requires disclosure to a regulatory authority, and only to the extent legally required.
We retain account and transaction data for the period required by legal obligations applicable in the eligible regions we serve. After that period, data is removed from active systems. Contact our support team when closing your account and we will explain the specific retention timeline that applies.
When we make material changes, we will send a notification to your registered contact detail or post an in-account notice that appears after login. The updated date at the top of this page will also reflect any revision, so you can always check when it was last changed.